Off the clock? No worries, we’ll take it from here.

After-hours email and live chat support for Shopify and small service businesses—so customers always get a response.

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What we do

OTC Customer Support Services provides after-hours email and live chat support for Shopify stores and small service-based businesses—so customers always receive timely, professional responses, even when you’re offline.

We work behind the scenes as an extension of your business, using your existing tools and brand voice.

Experience you can rely on

OTC Customer Support Services is led by a customer support professional with over 10 years of hands-on experience supporting customers in fast-paced, service-driven environments.

Every interaction is handled with care, professionalism, and attention to detail—because great support isn’t just about answering messages, it’s about representing your brand the right way.

Support is available in both English and Spanish, helping businesses serve a wider customer base with clear, respectful communication.

As a dedicated, hands-on operation, you work directly with the person handling your support—ensuring consistency, accountability, and a high standard of care.

How It Works

  • We connect to you existing support email and live chat tools—no changes needed for your customers.

  • Customer messages are answered during agreed hours. Common issues are resolved and anything complex is escalated.

  • Your customers are taken care of while you focus on running your business—without being tied to support. 

WHO WE HELP

  • Shopify & eCommerce Stores

  • Small service-based businesses.

Ideal for business that want responsive support without hiring in-house staff.

Contact Us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!